Warranty

Your Satisfaction is our top priority. If you are not satisfied with your Invacare product then please view our policy below. 

The warranty covers product failures due to defects in material and workmanship. Warranty does not cover repairs that are necessary due to:
(a) improper installation, operation, maintenance, service, repair or storage
(b) overloading of weight capacity
(c) misuse or abuse
(d) transportation damage
(e) neglect of service
(f) unauthorised modification
(g) undue exposure to the elements
(h) acts of God
(i) general or normal wear and tear
(j) or causes other than a defect in material and workmanship

Evidence which demonstrates product alteration or damage caused by Customers or their customers shall void the product warranty. 

Warranty does not cover any part classed by Invacare as "consumable" - this may include, but is not limited to, items such as motor brushes, tyres, seating upholstery, bulbs etc.

Invacare shall be responsible for the freight costs payable to return replaced or repaired products to the Customer. Invacare will also make available any relevant product service and parts manuals where necessary.

Warranty claims by Customers shall be made by contacting Invacare and submitting the product details including serial number, purchase date, relevant purchase order number and full customer contact details. Products that cannot be identified with a label or serial number may not be covered by warranty.

Invacare is obliged to repair or replace defective part(s) which meet the warranty conditions, and this may not include the replacement of the complete product.